MERCHANTS' F.A.Q

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92532 Levallois-Perret cedex - France
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Merchants' frequently asked questions


  • What is HiPay Mobile?
  • How to become a HiPay Mobile merchant?
  • Are there any fees for using HiPay Mobile?
  • How to set up HiPay Mobile on my website?
  • How to register to HiPay Mobile?
  • Who is using HiPay Mobile?
  • What is a premium text message or SMS+?
  • What is a surcharged phone call?
  • Will my clients use these payment methods?
  • How are HiPay Mobile codes' prices set up?
  • Is it possible to set up my own prices?
  • Why are payouts completely different from one payment method to another?
  • How to become a HiPay Mobile partner?
  • How to start?
  • How to add a website?
  • How to add a product?
  • Where can I use HiPay Mobile codes bought at an advantageous price (anywhere else than on my website)? 
  • How to receive a payout?
  • For which type of clients is HiPay Mobile the most adapted solution?
  • Why do you need my banking information?
  • What is a SWIFT code?
  • What kind of products can I sell with HiPay Mobile?
  • How to modify the information about my website?
  • How to modify the information about my products?
  • What are the different types of payment?
  • What is a cookie?
  • Why can't access numbers (Interactive Voice Response, SMS+) be directly displayed on my website?
  • What is the difference between the iframe and the basic script format?
  • Can I use HiPay Mobile if I do not have a website?
  • How to add several products?
  • Which information must be present on an error page?
  • What happens if I have not already created my web pages?
  • Is it complicated to set up HiPay Mobile on my website?
  • Can I modify the payment methods accepted on my website?
  • How to know which payment method is the most appropriated ?
  • How are prices set up for each country/network provider?
  • What are the prices by country and by network provider?
  • Why do I need to ask for the activation of the premium text message in some countries?
  • Why would customers use HiPay Mobile?
  • How does a prepaid card work?
  • How to obtain the HiPay Mobile payment script?
  • How to set up the HiPay Mobile payment script on my website?
  • What is an affiliation program?
  • Is it possible to ask other websites to promote mine?
  • Which percentage do I have to offer to my affiliates?
  • How am I paid when I promote other websites?
  • What is the HiPay Mobile sponsorship specificity?
  • Can I modify the information about my affiliation program?
  • When are my affiliates paid?
  • Do I need to offer the HiPay Mobile service on my website to subscribe to an affiliation program?
  • Do my revenues include operator and banking fees?
  • Why are my incomes inferior to my product’s selling price?
  • When will I receive my cheque or banking transfer?
  • How to modify my e-mail address?
  • How to modify my banking information?
  • Why is the balance available on my account different from my total incomes?
  • Do I need to pay taxes on my incomes?
  • Which pieces of information are necessary to pay my taxes?
  • How to transfer money on my SMS account?
  • How to buy HiPay Mobile codes in an advantageous price?
  • Whare can I use HiPay Mobile codes brought at an advantageous price (anywhere else than on my website) ?

What is HiPay Mobile?

HiPay Mobile is a safe and easy micropayment service used to buy premium digital contents. HiPay Mobile offers a range of payment solutions for your website: Interactive Voice Response, SMS+, Internet+ (Internet Service Provider direct billing), Neosurf (prepaid card available in the Neosurf points of sale in France, Spain, Andorra, Belgium, Switzerland, Algeria, Cameroon, Congo, Ivory Coast, Morocco and Senegal), electronic wallet.

You just need to plug in our payment script on your website so that your users can start to easily pay their purchases. You will earn money each time a purchase is made.

 

How to become a HiPay Mobile merchant?

You just need to register on our platform. The registration is free and allows you to immediately use our payment solution.

 

Are there fees for using HiPay Mobile?

There are no set up fees, neither subscription fees to use HiPay Mobile. We only charge a variable commission on each payment realized on your website.

 

How to set up HiPay Mobile on my website?

To set up HiPay Mobile on your website, you only need a HiPay Mobile account. You just have to get connected and follow the instructions to create your products. For more information, you can consult our more detailed documentation here.

You need to install our payment scripts on your website so that your users can start to easily pay their purchases. You will earn money each time that a purchase is made.

 

How to register to HiPay Mobile?

You need to fill out the form here. Registration is free.

 

Who is using HiPay Mobile?

HiPay Mobile is currently used by 500, 000 websites and makes more than 7 million transactions each month worldwide.

 

What is a premium text message or SMS+?

This is a surcharged text message charged directly on customers phone bill (at the rate specified on the merchant site). Customers' send a key word to a specific number and receive a text message with his HiPay Mobile access code on their mobile phone.

 

What is a surcharged phone call?

In order to buy a HiPay Mobile code by Audiotel (Interactive Voice Response), customers need to dial a specific number that will be charged on their phone bill (at the rate specified on the merchant's site). Customers' call connect them to a vocal server that delivers a HiPay Mobile access code.

 

Will my clients use these payment methods?

Because more than 2 million Internet users buy HiPay Mobile codes each month, HiPay Mobile is extremely well-known. Your clients will, without any doubt, use these payment methods.

 

How are HiPay Mobile code prices set up?

Prices are discussed with local payment operators in each country: fixed-line and mobile phone carriers, Neosurf, Internet+, banks and e-wallet companies. We select our price points according to our merchants’ interests and to the different legislation.

 

Is it possible to set up my own prices?

For payment through Interactive Voice Response and SMS+, you cannot create your own prices because we have to respect the price points defined by carriers and regulation authorities in each country. However, for payment through banking cards, Neosurf, Internet+ and e-wallet, you have the opportunity to define the transaction’s amount between € 3 and € 50, according to the payment method.

 

Why are payouts completely different from one payment method to another?

The different payouts are linked to the carriers’ commercial habits. Our volume of transactions allows us to have preferential conditions from which our merchant can benefit.

 

How to become a HiPay Mobile partner?

HiPay Mobile partners are companies with which we are working daily in order to improve our offer. Contact us by clicking here.

 

How to start?

To integrate HiPay Mobile on your website, you only need a HiPay Mobile account. You just have to be connected and follow the instructions.

 

How to add a website?

You only need a HiPay Mobile account. Once you are connected, simply follow indications in the “Sites & Products” section.

 

How to add a product?

You only need a HiPay Mobile account. Once you are connected, simply follow the indications in the “Sites & Products” section.

 

How to receive a payout?

You only need to make a request after inputting your banking information on the “Payouts”’ page. We are commited to quickly treat your request. 

 

For which type of clients is HiPay Mobile the most adapted solution?

HiPay Mobile is particularly adapted for digital goods merchants (charging small amounts, virtual money, downloading, press archives… who want to reach customers who are not using banking services.

 

Why do you need my banking information?

We need your banking information in order to transfer your incomes on your bank account.

 

What is a SWIFT code?

The SWIFT code indicates your banking identity. You can obtain it through your bank.

 

What kind of products can I sell with HiPay Mobile?

HiPay Mobile is used for downloads, credit refills, virtual money purchases, services with added value and other digital contents that your customers punctually buy.

We accept all kind of websites if they respect our general terms of use.

 

How to modify the information about my website?

Information related to your website can be modified in the « Sites & Products» section of your HiPay Mobile account.

 

How to modify the information about my products ?

Information related to your website can be modified in the « Sites & Products» section of your HiPay Mobile account.

 

What are the different types of payment?

HiPay Mobile offers 6 payment solutions:

- Interactive Voice response: surcharged call.

- SMS+: surcharged text message.

- Internet+ Box: Direct ISP billing (only in France).

- Neosurf: prepaid card available in the Neosurf points of sale.

- Banking Cards

- E-wallet : HiPay, Dineromail...

 

What is a cookie?

A cookie is a set of data which is sent by a website to a web user and which is retrieved on each visit on the site.

 

Why can't access numbers (Interactive Voice Response, SMS+) be directly displayed on my website?

Our numbers can change very often. Therefore, in order to maintain an optimal level of service, you cannot directly display our numbers on your website.

 

What is the difference between the iframe and the basic script format?

The iframe script format cannot be adapted to the graphical chart of your website, unlike the basic script format. Nevertheless, the basic script uses pop ups which can be blocked by your visitors’ browser.

 

Can I use HiPay Mobile if I do not have a website?

You can only use HiPay Mobile payment scripts if you have a website. However, you can use the affiliation without having a website. For more information, please click here.

 

How to add several products?

You can add as many products as you want. Once you are connected, follow the instructions in the “Sites & Products” section.

 

Which information must be present on an error page?

HiPay Mobile displays a standard error page. If you want to customize it, you can contact our client support at contact.mobile@hipay.com

 

What happens if I have not already created my web pages?

You can still register to HiPay Mobile. However, you will be able to create your products once your website is online.

 

Is it complicated to set up HiPay Mobile on my website?

HiPay Mobile is really easy to set up. Without any particular knowledge and thanks to our guide, you can install HiPay Mobile on your website in 30 minutes.

 

Can I modify the payment methods accepted on my website?

You can modify your payment methods at any time on your HiPay Mobile account. Once you are connected, follow the instructions in the “Sites & Products” section.

 

How to know which payment method is the most appropriated ?

If you are asking yourself which payment method is the most adapted to your business, you can contact our merchant support in order to get advice for the implementation of your payment scripts.

 

How are prices set up for each country/network provider?

Prices are discussed with local payment operators in each country and are in compliance with local legislation.

 

What are the prices by country and by network provider?

Please consult the Pricing and fees.

 

Why do I need to ask for the activation of the premium text message in some countries?

HiPay Mobile has to verify websites’ content in order to see if they are in compliance with the different eligibility rules imposed by some operators.

 

Why would my customers use HiPay Mobile?

Here are the main advantages of HiPay Mobile. It is : 

- Fast : Transactions take in average 1 minute.

- Simple : No account to create with HiPay Mobile. No payment form to fill out.

- Secure and anonymous : No personal data is asked or kept on the website. No information on the visited website is quoted on the user’s carrier billing.

 

How does a prepaid card work?

You buy a prepaid card in one of the Neosurf points of sale. Once you have the card, you just need to input the code written on it in one of our payment scripts.

 

How to obtain the HiPay Mobile payment script?

The payment script is available in the “Sites & Products” section page of your HiPay Mobile account.

 

How to set up the HiPay Mobile payment script on my website?

You just have to copy/paste the HTML code we gave you in the validation page of your product.

 

What is an affiliation program?

Find more details on the affiliation programs by clicking here.

 

Is it possible to ask other websites to promote mine?

You have to create an affiliation program. For more information, please click here.

 

Which percentage do I have to offer to my affiliated?

You can give your affiliates the percentage you want but it cannot be over 99%.

 

How am I paid when I promote other websites?

You have to join an affiliation program.

 

What is the HiPay Mobile sponsorship specificity?

The HiPay Mobile sponsorship program allows you to be affiliated to an other HiPay Mobile account and to earn 10% of the incomes generated on this account.

 

Can I modify the information about my affiliation program?

You can modify the information about your affiliation program in your account. Once you are connected, follow the instructions in the “Affiliation” section.

 

When are my affiliates paid?

You and your affiliates are simultaneously paid. Income spitting is done when the code is enterred by the buyer.

 

Do I need to offer the HiPay Mobile service on my website to subscribe to an affiliation program?

You can take part in an affiliation program without implementing our payment solutions on your website. You will earn money thanks to the content of your partner, without any need to commercialize yours via HiPay Mobile.

 

Do my revenues include operator and banking fees?

No, your revenues do not include potential banking fees.

 

Why are my incomes inferior to my product’s selling price?

The amounts indicated on your script are different from those effectively collected because of the commissions taken by the payment operator and HiPay Mobile.

 

When will I receive my cheque or banking transfer?

You can ask for your incomes when you reach a minimal amount. Once you have done the request, it will be quickly treated by our services. You also have to add a processing time bank's.

 

How to modify my e-mail address?

To modify your e-mail address, please contact us at contact.mobile@hipay.com .

 

How to modify my banking information?

You can modify your banking information via your account. Once you are connected, follow the instructions in the “My Profile” section. 


Why is the balance available on my account different from my incomes?

Credit card payments are credited on your account 30 days end of the month following the transaction date.

 

Do I need to pay taxes on my incomes?

Yes, you have to declare your HiPay Mobile revenues to the competent authorities. But each case is unique, so we recommend that you contact your tax center.

 

Which pieces of information are necessary to pay my taxes?

Each case is unique, so we recommend that you contact your tax center.

 

How to transfer money on my SMS account?

You can transfer money from your HiPay Mobile account to your SMS account. Once you are connected, follow the instructions in the “Tools” section.

 

How to buy HiPay Mobile codes at an advantageous price?

You can buy HiPay Mobile codes at an advantageous price in the “Tools” section of your HiPay Mobile account.

 

Where can I use HiPay Mobile codes bought at an advantageous price (anywhere else than on my website)?

The HiPay Mobile codes can be used on any websites of the HiPay Mobile network using the same price points as you.

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 Join HiPay Mobile and immediately start generating revenues.